Centre of Excellence Manager - Marketing Automation

Company Description Te Tākinatanga - Our Story At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities. We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working. Our ambition is simple: to leave Aotearoa better than we found it. Guided by our tikanga, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better. Job Description Te Whiwhinga mahi | The Opportunity This is a pivotal role where you’ll take ownership of how marketing automation is designed, delivered, and embedded across the business. You’ll work across our Retail and Technology teams to ensure Salesforce Marketing Cloud enables high‑quality, personalised customer journeys from acquisition through to retention and growth. You’ll be part of a complex, fast‑evolving environment, influencing and guiding teams on what great looks like as capability grows. In this role, you will: Own the set‑up, configuration, and ongoing evolution of Salesforce Marketing Cloud. Shape how customer journeys are designed and activated across lifecycle stages. Partner across marketing, growth, customer experience and technology to align platform capability with business outcomes. Enable teams to confidently use marketing automation through training, standards, and clear guardrails. Influence how data, platforms, and customer engagement come together to support growth. Act as a key bridge between our retail business and technology, guiding decisions and roadmap direction. Qualifications Ko wai koe | About You You’re someone who combines deep technical expertise with a strong understanding of how marketing, data, and customer experience come together. You’re comfortable working across complexity and know how to bring people with you — even when you don’t have direct authority. Strong, hands‑on experience with Salesforce Marketing Cloud. A deep understanding of data, systems, and how they enable customer engagement. Proven ability to influence across multiple stakeholders and functions. Experience working in large, complex organisations where collaboration is key. The ability to translate between technical and business perspectives. Confidence guiding others, lifting capability, and setting standards. A proactive, self‑directed approach, with strong problem‑solving and decision‑making skills. Most importantly, you’re motivated by the opportunity to shape how Contact uses marketing automation to unlock growth. Additional Information We support flexible working where it works for the individual, the team and the business. Our main hubs are in Wellington, Auckland and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations to enable strong in‑person connection and collaboration. While we do have smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role. Benefits include free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home setup & wellbeing, a trail‑blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. #J-18808-Ljbffr