Principal Advisor, Insights Research and Monitoring

# Principal Advisor, Insights Research and Monitoring at NZ Ombudsman, Wellington## Mō tēnei tūranga mahi | About this role#### Mō te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.Join our newly formed group to make real change in how we identify, prioritise and monitor emerging trends to draw real insights that are evidence based, actionable and aligned with organisation priorities.#### He wā tino pai ki te hono mai ki tō mātou tari - It's a great time to join our officePublic confidence in government institutions is under pressure, and the Office of the Ombudsman plays a constitutionally independent role, critical to the success of good administration. Demand for our services is growing, and New Zealanders expect us to be more accessible, responsive and impactful.Following a significant organisational transformation, we are evolving how we work to maximise our impact. This is a new way of working where kaimahi are empowered, collaboration is real, leadership is visible and values-driven, and ensuring those doing the work help shape the direction of the organisation.#### Mō tō mātou tira – About the teamThe Insights team are responsible for identifying insights, undertaking research and monitoring which ensures evidence-based insights inform the Ombudsman's work and maximises their effectiveness and performance. This will involve internal and external qualitative and quantitative analysis. The team works collaboratively across the Office, particularly to ensure that trends and common issues across the Ombudsman's work are identified.#### Mō te tūranga - About the roleThis role is backfilling a staff member on external secondment and sits within our newly formed Insights, Research and Monitoring team (IRM) with the Governance and Strategy group. It will work closely with the IRM team and the Information Knowledge Management teams.This role will provide thought leadership to a range of stakeholders to identify what we really need to support our teams in recognising and prioritising actionable insights. This work will connect closely with other key pieces of work including the development of our data and information strategy. The successful applicant will ascertain required structures, frameworks, tools and templates to embed practices that support the Office in identifying what is useful and what is not in a timely manner.This is a fixed term position until March 2027.#### He kōrero mōu – About youTo be successful in this role you will have:* Demonstrated experience in the development and delivery of a successful insights strategy ]which delivers actionable insights that inform Senior leadership decision making.* Demonstrated experience in upskilling and engaging a wide range of audiences to utilise new frameworks and identify relevant insights.* A proven ability to engage with stakeholders at all levels to successful embed new frameworks that deliver ongoing impact.* Collaborative working style to includes all perspectives to deliver growth and impact.**Te painga o te mahi tahi me mātou - Our benefits, what we offer**Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.* Genuine career progression opportunities and professional development* Flexible working options* Competitive remuneration Onsite gym and personal trainer, free to all employees* Three paid office holidays between Christmas and New Year* Employee Assistance Programme (EAP)#### Me pēhea te tono - How to applyTo apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email [email protected] applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.Depending on skills and experience the salary is expected to be between $132,439 to $173,826 with $165,549 being the mid-point (pro rated).This role is based in Wellington. Please note we are unable to consider 100% remote working for this role.Applications close **5pm, 12 July 2026.** #J-18808-Ljbffr