Enterprise Architect

Overview Here at BNZ, we work together in an agile, energising environment to create innovative solutions. We support wellbeing, flexible working and generous leave, and offer growth, learning and career development. We are looking for an experienced Enterprise Architect to join our Tech Strategy & Architecture team. This role has a significant impact on the organisation by shaping how BNZ engages, communicates and creates value for its customers. Responsibilities Actively participate in Technology Strategy & Architecture practice, focusing on transition to target architecture for Customer Engagement and Marketing & Campaign Management platforms. Lead enterprise architecture rituals and cycles, enterprise portfolio planning, and track KPIs. Drive the Customer Engagement change programme, including enterprise orchestration and next‑best‑conversation decisioning. Develop the Marketing & Campaign Management change programme, consolidating MarTech tooling and improving campaign effectiveness. Partner with Enterprise Data change programme to ensure customer engagement and marketing capabilities are underpinned by trusted, well‑governed data and analytics. Mature our enterprise capability model (BIAN and TRM) and customer engagement, marketing, and connected customer data viewpoints. Provide guidance and standards across technology delivery for customer‑facing platforms, ensuring integration, scalability, and governance. Key Focus Areas Evolve Customer Engagement architecture toward a real‑time, event‑driven model enabling next‑best conversations at scale across every channel. Mature customer decision hub, marketing automation, and campaign management capabilities to a consolidated, orchestrated, measurable engagement model. Partner on the evolution of BNZ Data Hub toward a data‑mesh‑aligned architecture with modern data products that empower smarter customer engagement and marketing outcomes. Enable a data‑powered, customer‑centric future through smarter decisioning, personalisation and AI/ML while meeting regulatory, privacy and policy requirements. Challenges Ensure customer data, decisioning and engagement governance, privacy and security are prioritized, establishing centrally‑managed guidelines, standards and patterns. Articulate the pathway to simplified and modernised target states for Customer Engagement and Marketing & Campaign Management, identifying capability gaps and incremental steps. Finalise and mature target architectures for Customer Engagement and Marketing & Campaign Management, contributing to connected Enterprise Data & Analytics target architecture. Develop target‑state architecture and patterns for real‑time and batch engagement planes with clear boundaries between decisioning and execution. Highlight implications for AI/ML in customer engagement and marketing, including personalisation, propensity, next‑best‑action and responsible use. Provide input to the architectural development of customer data assets, addressing operational versus analytical concerns. Attributes Strong big‑picture thinking, excellent verbal and written communication, and negotiation skills. Ability to “read the room”, act as a trusted advisor, and manage expectations. Comfortable engaging with a diverse array of stakeholders from senior managers to technical specialists. Closing Date: 09 July 2026. #J-18808-Ljbffr