Order Management Officer

As the Order Management Officer, you will play a key role in supporting the delivery of a high-quality order-to-delivery service across the business. This role is focused on coordinating domestic and export orders, ensuring customer requirements are met accurately, on time, and in a cost-effective manner while delivering world-class customer service. Reporting directly to the Team Leader – Order Management, you'll work closely with Sales, Supply Chain, Quality, Finance and Export teams. Through strong collaboration, attention to detail, and a proactive approach, you'll help deliver exceptional customer outcomes while contributing to continuous improvement across the function and wider organisation. This opportunity can be based in either Christchurch or Hokitika, offering the chance to join a collaborative team in one of Westland's key South Island locations. A bit about you You are someone with several years' experience in customer service, order coordination, logistics, supply chain, or a similar role where customer satisfaction and operational excellence go hand in hand. You bring a proven ability to build strong working relationships, manage competing priorities, and deliver outcomes in a practical and collaborative way. You enjoy working in a fast-paced environment where no two days are the same and where your organisational skills, problem-solving ability, and customer focus can make a real difference. You'll bring: Experience in customer service, order management, logistics, supply chain, or a related field Strong communication and relationship-building skills Excellent organisational skills and attention to detail The ability to manage multiple priorities and meet deadlines A proactive, solution-focused approach to resolving issues Confidence working across a broad range of internal and external stakeholders A continuous improvement mindset and willingness to learn and grow Experience within manufacturing, export, or FMCG environments will be highly regarded. A bit about the organisation Westland Milk Products is a well-known New Zealand end-to-end dairy manufacturer with a proud heritage and a reputation for producing high-quality dairy nutrition and ingredients for global markets. With offices and production facilities in Christchurch and Hokitika, Westland combines local expertise with global reach. Owned by global top-five dairy company Yili Group, Westland Milk Products and its related companies in New Zealand — Oceania Dairy (Glenavy), Pure Nutrition (Rolleston), Canary Foods (Hamilton), and EasiYo (Auckland) — form the Yili Oceania Group. Together, the group produces more than 170,000 metric tonnes of finished goods annually, exports to over 40 countries worldwide, and generates annual revenue exceeding $1.3 billion. As the business continues to grow, so do the opportunities for our people. At Westland, you'll be part of a supportive team culture where collaboration, innovation, and continuous improvement are encouraged, and where your contribution genuinely makes an impact. Where to from here? Applications close on 2 August 2026. Please note that this advertisement may close earlier than the listed closing date if a suitable candidate is identified. Applications will be reviewed on a rolling basis, and interviews may be held prior to the closing date. Applicants must have valid work rights in New Zealand to be considered. #J-18808-Ljbffr