Customer Engagement & Loyalty Operations Executive

Responsibilities Supporting the execution and ongoing management of loyalty and customer engagement programmes Translating programme requirements into clear operational guidance for stores and support teams Triage and management of store and Customer Service Centre enquiries and escalations through to resolution Maintaining accurate operational documentation, processes, and supporting materials Identifying recurring issues and contribute to continuous improvement and compliance activities Requirements 1–3 years’ experience in operations support, retail operations, customer engagement/loyalty, or a service environment Experience working with a Customer Service Centre or similar service environment, including handling escalations Confidence creating and maintaining clear process documentation such as SOPs, checklists, and FAQs Strong problem‑solving, communication, and stakeholder‑support skills High attention to detail, with an understanding of compliance, risk, and accurate record‑keeping. #J-18808-Ljbffr