Clinical Case Manager

We are seeking a compassionate and skilled Clinical Case Manager, to join Te Papa Manaaki | Campus Care, part of the Student and Scholarly Services division. Te Papa Manaaki | Campus Care provides early intervention, wellbeing, and personal support for students and staff who have concerns about a student’s safety, wellbeing, or behaviour. As a Clinical Case Manager, you will assess student needs, develop support plans, and ensure warm transfers to appropriate internal or external specialist services. You will be part of a small, high-performing team committed to supporting students to overcome barriers to success and to navigate the University’s support systems with empathy and professionalism. Key Responsibilities Triage and manage referrals from staff, students, and other members of the University community. Assess risk and provide professional, timely responses to urgent or complex situations. Develop and manage support plans for students with wellbeing concerns or complex needs. Collaborate with academic, professional, and external support services to coordinate care. Maintain accurate case documentation and prepare reports as required. Provide advice and guidance to colleagues across the University about student wellbeing and response processes. Contribute to the continuous improvement of the service and its referral processes. You have a full-time (37.5 hours per week) role on a permanent contract. The salary range for this role is $87,000 - $107,500, depending on experience and qualifications. Qualifications A tertiary qualification in social work, mental health, counselling, occupational therapy, or a related allied health discipline. Registration under the Health Practitioners Competence Assurance Act 2003 (e.g., SWRB, NZAC, or equivalent). At least five years’ experience providing case management or mental health support to young people or students. Strong understanding of wellbeing and support services in tertiary or community settings. Excellent interpersonal, communication, and problem-solving skills. Cultural competence and an understanding of the principles of Te Tiriti o Waitangi. A current right to work in NZ. Please state any languages you speak on your CV/Cover Letter. Preferred Experience working within the tertiary education sector. Knowledge of University and community-based support systems. Fluency in Mandarin will be advantageous. Benefits Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave Career development programs Discounted car parking A generous parental leave allowance Childcare and other discounts on internal and external services #J-18808-Ljbffr