Senior Systems Engineer

The Company myITmanager is a progressive, trusted Managed Service Provider that delivers exceptional IT support, cybersecurity, AI and strategic technology planning to thriving Kiwi businesses. Operating with a refreshing, business led approach rather than just a tool led focus, the team ensures clients receive proactive, high value guidance. This is a supportive, non-corporate environment where genuine partnerships and collaborative team success are at the heart of daily operations. The Role Senior Systems Engineer: an opportunity to join a dynamic operations team, reporting to the Technical Director and Operations Manager. You will act as the final escalation point for complex technical issues and lead the seamless delivery of infrastructure projects. Key responsibilities include: Take ownership of escalated technical support issues and deliver high-quality resolutions. Lead the seamless delivery of infrastructure projects. Create clear technical documentation. Use strong communication skills to make complex technology easy to understand, ensuring a friendly and personal client experience. Engage in remote work while maintaining active on-site client engagement. Requirements Deep, demonstrated knowledge and experience with Microsoft 365 and Azure configuration, delivery, and support. Solid, practical understanding of Network and cloud networking, alongside current IT security trends. Broad, comprehensive familiarity with diverse IT hardware options and vendor solutions. Three or more years of proven engineering experience within a senior support or similar technical capacity. Highly valued experience within a Managed Service Provider model, showing a sharp ability to identify billable and non-billable hours accurately. Strong communication skills with a natural ability to build enduring, trusted client relationships. Strong technical initiative and a talent for thinking outside the box to troubleshoot deep seated problems. Company Benefits Competitive Salary - Plus KiwiSaver on top. Growth and Learning - Genuine opportunities to develop your skills and advance your career. A Tight Knit Team - A small, collaborative, "family first" culture where everyone counts. Prime Location - An awesome office space close to the CBD, with brilliant eatery options right on our doorstep for lunch. True Flexibility - A balanced mix of on-site, client-facing work and office-based days, with flexibility available when needed. MLF-4031019 #J-18808-Ljbffr