Customer Success Manager

Job Description A Customer Success Manager (CSM) will support a large enterprise‑scale government account in New Zealand, working closely with senior stakeholders to deliver value‑driven solutions, improve customer experience, and strengthen long‑term partnerships. Responsibilities Lead the account rhythm by translating customer needs into clear outcomes and maintaining strong service performance. Build and manage trusted relationships with customer stakeholders across operational and executive levels. Develop and execute Customer Success Plans that connect service performance, customer experience, renewal readiness and measurable business outcomes. Lead service reviews and governance forums, focusing on value and performance. Drive improvements in service quality, stability, and user experience. Champion innovation within the account by identifying and introducing new capabilities, solutions, and ways of working that drive measurable business value. Promote adoption of new and existing services and capabilities. Identify and support growth opportunities within the account. Manage risks, escalations, and customer issues end‑to‑end. Act as the voice of the customer within DXC. Required Skills & Experience Experience in customer success, service delivery leadership, or account management in a large ICT environment. Strong stakeholder engagement skills, including experience working with senior business and technology leaders. Experience in managed services, outsourcing, government, critical services or complex delivery environments. Ability to translate service performance, risk, adoption and operational delivery into business outcomes and value evidence. Commercial awareness, including revenue protection, renewal readiness, margin improvement and growth opportunity shaping. Strong governance discipline, including QBRs, service reviews, escalation forums, account planning and action management. Ability to orchestrate cross‑functional teams. Experience working with or alongside government/public sector or regulated environments is highly regarded. Eligibility Applicants must be New Zealand citizens. Working Environment DXC promotes in‑person collaboration with flexibility to support wellbeing, productivity, individual work styles and life circumstances, fostering an inclusive environment where everyone can thrive. Benefits Extensive onboarding and continuous development resources including DXC University. Referral rewards for bringing friends and family to work at DXC. Flexible leave options, including purchased leave. Charitable and emergency services volunteer days. Employee Assistance Program for well‑being support. Novated leasing, discounted health insurance, paid parental leave and other discounts. Equal Opportunity Employer DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate diversity and recognise that the unique contributions of our people give us our edge. We stand by a “bring your whole‑self to work” philosophy and aim to grow our people along with our company. Accommodation Policy Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy, and we are committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities. #J-18808-Ljbffr