Customer Success Manager

About the Role DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations. The Customer Success Manager (CSM) will join a large, enterprise‑scale government account delivering critical services to New Zealand, working closely with senior stakeholders to ensure value‑driven solutions and strengthen long‑term partnerships. Key Responsibilities Lead the account rhythm by translating customer needs into clear outcomes and maintaining strong service performance. Build and manage trusted relationships with customer stakeholders across operational and executive levels. Develop and execute Customer Success Plans that connect service performance, customer experience, renewal readiness, and measurable business outcomes. Lead service reviews and governance forums, focusing on value and performance. Drive improvements in service quality, stability, and user experience. Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value. Promote adoption of new and existing services and capabilities. Identify and support growth opportunities within the account. Manage risks, escalations, and customer issues end‑to‑end. Act as the voice of the customer within DXC. Qualifications Experience in customer success, service delivery leadership, and account management in a large ICT environment. Strong stakeholder engagement skills, including experience working with senior business and technology leaders. Experience in managed services, outsourcing, government, critical services, or complex delivery environments. Ability to translate service performance, risk, adoption, and operational delivery into business outcomes and value evidence. Commercial awareness, including revenue protection, renewal readiness, margin improvement, and growth‑opportunity shaping. Strong governance discipline, including QBRs, service reviews, escalation forums, account planning, and action management. Ability to orchestrate cross‑functional teams. Experience working with or alongside government/public sector or regulated environments is highly regarded. Eligibility Applicants must be New Zealand citizens. Benefits Extensive resources to support onboarding and continual development, including DXC University. Referral rewards for recommending qualified friends and family. Flexible leave options, including purchased leave. Volunteer days for charitable and emergency services. Employee Assistance Program for wellbeing support. Novated leasing, discounted health insurance, paid parental leave, and other discounts. Equal Opportunity Employment DXC is a proud equal‑opportunity employer. We welcome submissions from people of all walks of life, celebrate diversity, and commit to a culture of inclusion, belonging, and corporate citizenship. Accommodations Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. We are committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities. #J-18808-Ljbffr