Care Home and Village Manager

Care Home & Village Manager – Hawke’s Bay Are you a customer-obsessed leader with strong business and sales instincts? Do you thrive on creating exceptional experiences while driving performance and growth? We’re looking for a dynamic Care Home & Village Manager to lead a well-established aged care and retirement living community in Hawke’s Bay. This is a hands‑on leadership position where your ability to deliver outstanding customer experience, build meaningful relationships, and drive occupancy, reputation, and growth will set you apart. What you’ll be doing Leading the day‑to‑day operations of both the care home and village Creating a warm, engaging environment where residents and families feel truly at home Taking ownership of the customer journey from initial enquiry through to long‑term residency Building strong community and referral networks to support occupancy growth Driving commercial performance, budgets, and operational efficiency Developing and inspiring high‑performing, service‑focused teams What we’re looking for A people‑first leader with a genuine passion for customer experience Strong sales or relationship management background (highly desirable) Proven business acumen with the ability to manage performance, growth, and P&L Ability to balance care, empathy, and commercial outcomes A natural relationship builder who can engage residents, families, and the wider community What’s in it for you Attractive remuneration package $140k Sales commission plus short‑term incentive opportunities Autonomy to lead and grow a thriving operation A role where you can make a real impact on people’s lives Supportive leadership and organisational backing This is an opportunity to lead more than an operation. You will be shaping a community, building a reputation, and delivering an experience that people truly value. If this sounds like the right opportunity for you, apply now or reach out to Angela on 021861454 for a confidential discussion. #J-18808-Ljbffr