Business Systems Analyst

About the Role We are looking for a Business Systems Analyst who brings a strong blend of business/process analysis and technical systems analysis. This role sits at the heart of our delivery function, partnering with stakeholders, engineers, and delivery teams to drive meaningful business outcomes and continuous improvement across our auto business. Reporting to the Delivery Manager and based out of our new central Auckland offices, this role will shape solutions, improve workflows, support operational change, and ensure requirements are clearly defined and understood from concept through to delivery. Day‑to‑Day Responsibilities Gather, analyse, and document business, process, and technical requirements. Create customer journeys, process maps, use cases, business rules, and functional specifications. Facilitate workshops and engage stakeholders to define and validate requirements. Bridge communication between business stakeholders, delivery teams, and engineers. Investigate operational issues, defects, and change requests, including SQL and system analysis. Support root cause analysis and coordinate issue resolution across teams. Assess business impacts, dependencies, risks, and implementation considerations. Drive governance, documentation quality, traceability, and prioritisation practices. Qualifications and Experience Previous technical and business process BA experience in the financial services or insurance sector is preferred. Proven experience in technical system analysis, supporting business requests, and defining process improvements. Excellent communication, presentation, and stakeholder management skills, building effective relationships across cross‑functional teams. Strong documentation skills, ensuring clear, concise, and audience‑appropriate deliverables (experience with tools like Miro/Ludic/Visio). Demonstrated ability to analyse and document complex requirements, reconcile conflicts, and facilitate alignment between business and technical stakeholders. Experience working within project and changing environments, ideally in global or regional delivery settings with exposure to managing concurrent workstreams. Familiarity with technical data‑driven systems (e.g., event‑driven services, API endpoints, cloud/web services, SQL and JSON/XML) and the ability to bridge business and technical requirements effectively. Benefits Development programs and study grants and support for higher education. Cultural day off to celebrate what’s important to you. International and local mentoring programmes. Diversity panels and employee resource groups. Hybrid work model – 3 days in the office, 2 days from home. Two mental health recharge days per year. Annual health & wellbeing allowance to contribute to your overall wellbeing. Volunteering opportunities to give back to a cause that is important to you. Equal Opportunity and Accessibility At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates. The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check. Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr