Operations Support Officer

This is a varied, fast-paced role where you will provide operational and administrative support across the business. You will be the go-to for resolving operational and AML/CDD queries, supporting processes, and helping ensure everything runs efficiently and in line with company and regulatory requirements. About you: Strong communication skills – both written and verbal Detail-oriented and naturally organised Comfortable working under pressure and meeting deadlines A team player who enjoys supporting others Proactive with the ability to problem solve and use initiative Able to build strong relationships across all levels Previous experience in finance or a similar support role (preferred but not essential) On a daily basis you will: Provide support for operational queries via phone, email, or in person Assist with customer due diligence (CDD) and compliance-related processes Help manage and resolve helpdesk queries and elevate where needed Carry out administrative tasks in line with company procedures Support ongoing improvements to processes and systems Assist with reporting and maintaining accurate records Contribute to training materials and business support activities Work closely with internal teams to ensure smooth operations Why us? Be part of a growing financial services company with a customer‑first approach. National network Supportive work environment with opportunities for career growth. Life insurance benefits KiwiSaver matched up to 5% Company bonus scheme Perks discounts from leading retailers If this sounds like a role you'd be keen on, you'll be joining an organisation that has a strong identity and is proud of providing outstanding customer service for 54 years. Applications close 07/08/2026 or on appointment. #J-18808-Ljbffr