Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to partner closely with our high value customers and ensure they achieve real, measurable value from EROAD’s solutions. This will involve sharing your knowledge, while at the same time improving quality and consistency across the team.**About the role** You will be responsible for delivering an exceptional customer experience and a high rate of retention and growth, within a significant and high value customer portfolio. Your experience will enable you to contribute to the overall strength and maturity of the EROAD team without people management responsibilities.In this role you will: To be successful in this role you will have: At least 3 years' experience in Customer Success, Customer Operations, or Service ManagementDemonstrated experience working closely with technical and delivery teams to support product adoption, issue resolution, and revenue growth.Strong communication, stakeholder management, and problem-solving skillsBachelor's Degree and/or 7+ years' experience in a customer facing capacity ( eg CSM, AM, Customer Operations or similar).Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you. #J-18808-Ljbffr