Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to partner closely with our high‑value customers and ensure they achieve real, measurable value from EROAD’s solutions. Your experience will enable you to contribute to the overall strength and maturity of the EROAD team without people management responsibilities. Responsibilities Manage an assigned portfolio of customers, meeting agreed SLAs, KPIs, and customer success measures, including adoption, satisfaction, retention, and value realisation. Act as a subject matter expert on EROAD products and technology. Take full ownership of customer issues, identify opportunities and risks, and coordinate with the wider team. Share insights and learnings from customers to improve processes, products and ways of working within the team. Contribute to the continuous improvement of Customer Success processes, playbooks and tools to support scalable, efficient, and repeatable delivery. Collaborate closely with Technical Account Managers, Sales, Customer Care, Product and other internal teams to deliver a high quality customer experience and training. Qualifications At least 3 years’ experience in Customer Success, Customer Operations, or Service Management. Demonstrated experience working closely with technical and delivery teams to support product adoption, issue resolution, and revenue growth. An understanding of Customer Delivery frameworks, processes and tools. Strong communication, stakeholder management, and problem‑solving skills. Commercial acumen and experience in using data for decision making. A customer‑obsessed mindset with a focus on outcomes and value. Comfortable working in a fast‑paced, growth environment. Bachelor’s Degree and/or 7+ years’ experience in a customer‑facing capacity (e.g., CSM, AM, Customer Operations or similar). #J-18808-Ljbffr