NPD Customer Service Representative / Receptionist

NPD Customer Service Representative / Receptionist Customer Service Representative / Receptionist We are seeking a friendly and professional Customer Service Representative / Receptionist to join the team at NPD Ltd. As the first point of contact for the business, you will play a key role in delivering exceptional customer service both in person and across various communication channels. This is a predominantly phone-based customer service role, involving a high volume of daily calls, alongside front desk reception duties and administrative support. This is a permanent full-time role (Monday – Friday), with some flexibility in hours considered for the right candidate. You will be an integral part of the Business Support team, providing assistance to our: growing customer base, other teams within the company and the wider business focuses for the future. Key responsibilities Respond promptly and professionally to a high volume of incoming phone calls, emails, and enquiries Deliver consistent, high-quality customer service across all interactions, with a strong focus on phone communication Direct queries to the appropriate person or department as needed Assist customers with general questions, account support, and basic troubleshooting Resolve customer issues when possible, or escalate appropriately Maintain accurate and up-to-date customer records and documentation Reception and administrative support: Greet and assist visitors, ensuring a professional and welcoming front-of-house experience Manage all incoming and outgoing mail, couriers, and deliveries Keep the reception area clean and organised Arrange staff travel bookings (flights, accommodation, car rentals) Provide general clerical support, including data entry, running reports, assisting with card application forms etc. Assist the Business Support team and other departments with some administrative tasks Key skills and experience: Previous experience in a busy customer service or receptionist role (preferably in a customer service-focused environment) An excellent phone manner and the ability to remain calm and professional under pressure Strong verbal and written communication skills Proactive approach with the initiative to identify and solve problems A friendly, professional demeanour with a positive “can-do” attitude The ability to multitask and manage priorities in a fast-paced environment Reliable, with a strong work ethic and the ability to work both independently and as part of a team A methodical and well-organised approach, particularly when working with numbers, systems, or processes High attention to detail and accurate data entry skills Basic-Intermediate level proficiency in Microsoft Office(particularly Excel), and confidence navigating a variety of digital tools and/or databases. At NPD Ltd, we are committed to supporting growth and development of our people. In this role, you’ll have the opportunity to learn, develop, and even build a future career in administration or accounts, all with the support of a knowledgeable, friendly team that wants to see you succeed. If you’re someone who thrives in a busy environment, works well under pressure, enjoys helping others, and brings a proactive attitude to your work — we’d love to hear from you. Drug and alcohol policy applies. Applicants for this position must have NZ residency or a valid NZ work visa. How to apply: To apply please email [email protected] with: A covering letter outlining why you’re the ideal candidate A copy of your CV A completed NPD application form We appreciate your interest and will be in touch with shortlisted candidates. #J-18808-Ljbffr