Member Solutions Consultant

Job Description Our client First Credit Union is looking for a motivated and personable Member Solutions Consultant to join their team. As a key member of the team, you will provide exceptional service to members, assist with everyday banking needs, and identify opportunities to support members with loans, investments, insurance, and other financial products. Key responsibilities include: Assisting members with account enquiries and account maintenance Opening and closing accounts Supporting internet banking and mobile app services Processing transactions accurately and efficiently Assisting with loan applications and documentation Promoting appropriate First Credit Union products and services Responding to enquiries in person, by phone, and online Ensuring compliance with internal policies and regulatory requirements Qualifications To be successful in this position, you will have: Previous customer service experience or relevant life experience is an advantage Strong communication skills and attention to detail A proactive and positive attitude High levels of integrity, professionalism, and confidentiality Ability to work effectively as part of a team Experience in banking, financial services, lending, insurance, or customer service is preferred but not essential. Additional Information Why Join First Credit Union? Supportive and friendly team environment Ongoing training and development opportunities Opportunity to build a rewarding career in financial services Be part of an organisation committed to its members and local communities #J-18808-Ljbffr