Customer Service Representative

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. What You’ll Do Answer customer questions received by telephone, email or fax about products, prices, availability, product uses and credit terms. Generate and issue quotations based on the customers’ requirements. Select the correct products or assist customers in making product selections, based on customer needs, product specifications and applicable regulations. Set up an internal relationship with nominated key account customers, becoming their company liaison person. Contact customers in relation to orders and delivery status – follow the order through to delivery. What You’ll Bring 2+ years proven customer service (call centre or face‑to‑face) or internal sales experience within a similar industry, with a preference for the industrial market and catalogue sales. Sound knowledge of SAP or a similar ERP system. Inbound and outbound sales experience. Within 3 Months Complete your Atkore immersion program. Understand how your job will help deliver Atkore’s strategy. Gain an understanding of your team. Familiarise yourself with the training materials and procedures your team owns. Within 6 Months Have a better understanding of the wholesale market in your region. Build relationships with various customers. Have a solid understanding of the sales process. Within 12 Months Actively manage clients. Generate revenue for the Company. Quote difficult jobs. Contribute to Atkore Sales across the Company. #J-18808-Ljbffr