Account Manager (Multiple Roles Available) | Growth & Expansion

Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organization. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high‑performing team. This is a true Account Management role – you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid‑Market customers. Responsibilities Own renewals & reduce churn Manage end‑to‑end renewals across a large portfolio with consistency and accuracy Proactively identify at‑risk customers through outreach and usage insights Maintain clear, reliable renewal forecasts and pipeline visibility Identify growth opportunities Spot and act on expansion opportunities (users, modules, training) Partner with customers to unlock additional value from the Simpro platform Contribute to revenue growth while maintaining a strong customer‑first mindset Operate with structure & discipline following established playbooks, cadences, and processes Maintain excellent CRM hygiene and account records Manage a high‑volume portfolio with strong organization and attention to detail Build strong, practical relationships Engage with time‑poor, operational customers in a clear and direct way Translate product features into simple, tangible business outcomes Build trust through consistency, reliability, and genuine care Qualifications Experience in Account Management, Customer Success, or Renewals within SaaS Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts) Experience working with SMB or Mid‑Market customers, ideally in operational or trade‑based industries Strong commercial instincts with the ability to identify and act on growth opportunities High level of process discipline and ability to follow structured workflows A driven, outcomes‑focused mindset with the ability to thrive in a scaling business Benefits Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances) Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Program – get rewarded for referring a friend to join our team Casual dress and relaxed office environment Fun team camaraderie and events Opportunities for career progression and development Diverse training & internal networking opportunities across all product lines Service recognition awards Equal Opportunity Statement Simpro, AroFlo, BigChange & ClockShark are equal‑opportunity employers with a best‑of‑class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply. #J-18808-Ljbffr