Guest Relations Supervisor

Responsibilities Supervise the daily Front Desk operations Assist in the smooth and efficient running of the Front Desk Review the daily arrival and the departure lists Responsible for the room assignment according to the guest requirements Update room situations periodically Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner Ensure that the area is managed well by the respective team and deliver the brand promise Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests Carry out any other reasonable duties and responsibilities as assigned Requirements Higher Diploma or above in Hotel Management or related discipline Minimum 2 years’ experience in similar capacity in luxury hotels Courteous, service-oriented with pleasant personality Strong communications and interpersonal skills Proficiency in spoken and written English and Chinese #J-18808-Ljbffr