Guest Experience Host

Guest Experience Host Full time opportunity available. How You’ll Shine? Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check‑in process Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered Clearly articulating the benefits of traveling within the Travel + Leisure community Generating sales appointments for our sales centers located at our amazing resorts and via livestream Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications Meeting targets and KPIs as set by the business This role requires you to be available for weekend and public holiday shifts What You’ll Bring At least 1 year of experience in a customer service‑focused role Previous hotel front desk or hospitality experience is highly regarded Experience in a 4‑ or 5‑star hotel environment is an advantage Fluency in English (written and verbal) Genuine passion for customer service and the local area Excellent communicator with strong interpersonal skills Enthusiastic, self‑motivated and positive individual Immaculate presentation and professional grooming standards High levels of computer literacy Previous experience with a PMS system (Merlin) advantageous Have the ability to recognize and solve problems in the workplace Must have the ability to work a flexible schedule, including nights, weekends, public and school holidays How You’ll Be Rewarded Minimum of 30 hours per week guaranteed! $27.51 per hour Discounted hotel stays across the world Subsidised Private Health Insurance (upon successful completion probation period) Professional development funding Base hourly rate coupled with performance based incentives Monthly, Quarterly and Yearly Recognition Programs We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying. #J-18808-Ljbffr