Entry Level Support Engineer

What is the role Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly Based across multiple client sites in the region and working within the education sector you would be the first point of contact for any IT-related issues. Through face‑to‑face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non‑technical people while prioritizing and troubleshooting technical issues. Collaborating with cross‑functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. This role will involve local travel across Dunedin and Lower South Island, so flexibility is important. A company vehicle will be provided for out‑of‑town travel. Qualifications Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable skills Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars An opportunity to earn while you learn with our Certification Bonus Program EAP Program – Raise limited. Three free sessions per year. Cost price on products from our suppliers Referral Bonus Initiative School holiday – Projects and Training opportunities #J-18808-Ljbffr