Customer Service Representative - BNT Palmerston North

Job Description If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you! We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. What the role involves Serving trade customers at the counter and over the phone Helping customers find the right vehicle parts and solutions Picking, packing, and processing customer orders accurately Spotting opportunities to upsell or recommend related products Building strong relationships with our loyal customer base Qualifications Customer service experience (automotive or trade industry experience is a big plus) Computer skills are a must (basic Excel skills are advantageous) A genuine interest in cars or parts Strong communication skills and a positive, can‑do attitude Ability to work in a fast‑paced environment and keep things accurateA team‑first approach – everyone pitches in here! Benefits Your birthday off every year A paid volunteer day annually Free breakfast every morning Competitive salary + incentives for results Exceptional discounts on our products A flat structure where you’ll work alongside senior leaders Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia Hours and Schedule This is a full‑time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings. Additional Information We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identities, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected] #J-18808-Ljbffr