Specialist Solutions

Head of Managed Services Cyber, Cloud and Connectivity Solutions · Auckland - Victoria Street · Permanent · Hybrid About the role For more than 65 years, we’ve been keeping New Zealanders and their businesses safe, connected and ready for the future. We operate across New Zealand, Australia and the Pacific, delivering mission-critical technology spanning cloud, cyber security, broadcasting, maritime communications and critical communications infrastructure. Backed by a team of 450+ experts, we’re trusted by some of New Zealand’s largest organisations to protect what matters most. As Head of Managed Services, you will lead the operational delivery of Kordia’s managed cyber resilience services, ensuring our customers receive secure, reliable, and high-quality outcomes every day. This is a senior leadership role with accountability for the performance, resilience, and continuous improvement of services across Security Operations Centre (SOC) operations, cloud security operations, incident response, and managed security services. You’ll balance operational excellence with commercial discipline, driving efficiency, automation, scalability, and service quality across a growing portfolio. Working closely with Product, Customer, and Technology teams, you’ll ensure our managed services are delivered consistently, aligned to agreed service definitions, and continue to evolve to meet customer needs. Your leadership will play a key role in strengthening customer outcomes, improving operational performance, and reinforcing Kordia’s position as a trusted cyber resilience partner. What you will do Driving commercially disciplined operational decisions, ensuring investments, priorities, and resources deliver value for both customers and Kordia. Improve service profitability and margin performance through operational excellence, automation, and effective cost management. Leading operational performance across SOC, cloud security operations, incident response, and managed security services. Delivering agreed service levels, customer service outcomes, operational resilience, and incident response performance targets. Driving operational efficiency, automation, and continuous improvement initiatives. Ensuring managed services are scalable, repeatable, and aligned with agreed product and service definitions. Providing operational insights that support customer reporting, service improvement initiatives, and customer retention. Identifying opportunities to strengthen customer outcomes and support adjacent professional services engagements. Building and leading high-performing operational teams focused on excellence, accountability, and continuous improvement. What you will bring Strong commercial acumen, with the ability to balance customer outcomes, operational priorities, and financial performance. Proven experience leading large-scale managed services, cyber security operations, technology operations, or similar service delivery environments. Strong operational leadership experience with accountability for service performance, customer outcomes, and commercial results. Demonstrated success driving operational efficiency, automation, and process improvement. Experience leading complex operational teams in a 24x7 environment. Strong understanding of cyber security operations, incident response, managed security services, or related technology services. Experience working closely with product, customer, and technology teams to deliver scalable service outcomes. Excellent stakeholder management and communication skills. Experience within NOC environments will be highly regarded. Why join us? This is an opportunity to lead services that sit at the heart of Kordia’s cyber security business. You’ll have the scope to shape how we deliver managed cyber resilience services at scale, influence operational strategy, and drive meaningful improvements in performance, customer outcomes, and commercial success. You’ll join a business with a strong reputation, a growing cyber security practice, and a clear commitment to helping organisations strengthen their resilience in an increasingly complex threat landscape. We offer a competitive salary, matched employer superannuation contributions of up to 5%, insurance benefits, and additional leave entitlements. Flexible working is part of how we operate, with a hybrid model that balances time in the office with working from home. #J-18808-Ljbffr