Front of House Team Leader

Sir Henry Wigley Drive, Frankton, Queenstown 9300, New Zealand About the Role As the Guest Experience Team Leader, you’ll be the daily frontline leader for our guest service team, driving performance, productivity, and service excellence. Your focus will be on exceeding guest expectations, achieving sales and strategic targets, and championing a positive team culture. What You’ll Do Lead, coach, and motivate the front of house guest service team to deliver outstanding customer experiences. Implement and uphold service standards and procedures. Analyse guest feedback and develop strategies to enhance satisfaction. Resolve guest issues with empathy and professionalism. Support Duty Managers with recruitment, performance management, and planning. Coordinate daily operations and effective rostering. Champion continuous improvement and best practice across the branch. Promote a strong health and safety culture. What We’re Looking For Experience in customer service, sales, hospitality, travel & tourism, or retail (supervisory/team leader level preferred). Proven sales ability and a passion for exceeding targets. Strong conflict resolution and staff development skills. Excellent communication, attention to detail, and time management. Ability to thrive in a fast-paced, multicultural environment. Second language skills (especially German, French, Spanish, Mandarin, or Korean) are a plus. Ready to lead and inspire? Apply now to become our next Guest Experience Team Leader! Thank you for your application. We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. #J-18808-Ljbffr