Job Description
Tata Consultancy Services Limited in Auckland seeks a senior CX/CRM strategist to define customer experience strategies aligned with CRM objectives. The role focuses on journey design, artefacts, and ensuring CRM capabilities support customer engagement outcomes. Collaborating with UX, business, and delivery teams, you will provide advisory input to delivery, guiding experience-led decisions in a regulated financial services context. #J-18808-Ljbffr
