Team Lead Land Information Memorandum (LIM)

Team Lead Land Information Memorandum (LIM) Full-time Group: Customer & Community Hamilton City Council is here to improve the wellbeing of Hamiltonians and become the leading community-focused council, so Hamilton’s full potential can be unlocked, making it the best place to live. This position sits within the Customer and Community Group who are responsible for providing facilities and services that help create a safe, vibrant and inclusive city. Job Description We’re looking for an experienced and driven leader to join us as Team Lead – Land Information Memorandum (LIMs). This role has real impact in providing leadership and accountability for the delivery of accurate, timely, and compliant LIMs and Property Files in accordance with legislative requirements. You will be key in supporting Council’s statutory disclosure obligations and ensuring customers, stakeholders, and the wider community receive a high‑quality, reliable service that enables informed property decisions. About the role As Team Lead, you'll take ownership of Council's LIMs and Property Files service, ensuring the accurate, timely, and compliant release of property information while managing risk, quality standards, and statutory obligations. You’ll lead the team day‑to‑day while also stepping back to oversee workflow, quality, and risk. You’ll be the point of escalation for complex or high‑risk matters, provide technical direction, and ensure the service is operating consistently and in line with legislative requirements. You’ll also play a key role in improving how we deliver LIMs and manage property information, lifting capability, strengthening processes, and working across Council to get better outcomes. What you’ll do Lead and develop the team Lead team of LIM Officers, setting clear expectations and accountability for delivery Drive and manage performance, including workload, quality, and timeliness Build capability through coaching, feedback, and development planning Be the inspiration for a high‑performing, disciplined team. Provide clear direction and support through change in a constantly evolving regulatory environment. Own the end‑to‑end delivery of LIM reports and property file information Ensure statutory timeframes and service standards are consistently met Act as the decision‑maker for complex or high‑risk LIMs and information requests Ensure consistency, reliability, and professional standards across all outputs Manage quality, risk and compliance Take ownership of legislative compliance and disclosure obligations (including LGOIMA) Maintain and enforce quality assurance controls across LIMs and property files Identify, manage, and escalate service and disclosure risks Make decisions that balance customer needs, compliance, and organisational risk Property file management and disclosure Own the integrity and release of property file information Ensure information is complete, accurate, and disclosed appropriately Provide technical direction on complex property information issues Identify and address gaps, risks, and inconsistencies in property records Maintain strong working relationships with internal contributors Hold teams to account for timely and accurate provision of information Lead resolution of complex or escalated customer issues Improve the service Drive continuous improvement across LIMs and property file processes Use performance data to manage outputs and lift service performance This is your chance to step into a leadership role that genuinely shapes how an essential statutory service is delivered. You’ll have the opportunity to lead people, influence outcomes, and improve how LIMs and property information are provided across the organisation, all while working in a supportive, experienced team environment. What we’re looking for A relevant tertiary qualification in information management, regulatory practice, planning, law, or an equivalent combination of relevant experience and learning. 7+ years customer service, at least 5 years in a leadership role. Demonstrated experience leading or supervising teams in a regulatory, or statutory information environment. Strong understanding of legislative and disclosure obligations relevant to LIMs and Property Files, including LGOIMA. Experience managing workflow, quality, and operational risk in a high‑volume or high‑risk service. Experience using performance data and reporting to inform decision‑making and service improvement. Qualities and attributes: Strong people leadership skills, including coaching, performance management, and capability development. Confidence to make decisions, manage escalation, and take ownership of operational issues and risk. High attention to detail with a strong focus on quality, consistency, and customer outcomes. Ability to build effective working relationships across teams and organisational boundaries. A continuous improvement mindset, balanced with practical operational leadership. Additional Information He aha te wariu o te utu kaimahi? | What’s the salary? Circa $100,000 dependent on skills and experience. Flexible by choice; an award‑winning flexible working policy. Opportunities for professional development. Two Wellbeing days per year. Free health insurance through Unimed including hospital/surgery grade cover and discounted membership rates for family members. Free annual health checks and flu vaccination. Ability to purchase additional annual leave. Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more. If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box. Applications close on the: 29 July 2026 Note: We will be shortlisting as we receive applications. Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa. All candidates will be notified of the outcome on their application via email. Short‑listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here. It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met. As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact. Job Location #J-18808-Ljbffr