Sleep Coach (Customer Service) - Full time | New Plymouth

About EdenSleep EdenSleep is the NewZealand branch of Resmed, a global leader in connected healthcare solutions that provides medical devices and cloud‑based technologies to help diagnose, treat and manage sleep conditions and other chronic diseases. The purpose of Resmed is to improve lives through better sleep and breathing health. About the role As a Sleep Coach you will work at the NewPlymouth clinic supporting customers on their sleep health journey. Reporting to the Team Leader, you combine customer service, administration and sales support in a highly rewarding, people‑focused environment. Key responsibilities Support customers to improve their sleep health with empathy and care Provide education and guidance on sleep therapy solutions Assist with sleep studies and coordinate with sleep physicians Manage reception, appointments and general administration Recommend tailored solutions and support product sales Create a welcoming, professional in‑clinic experience Assist customers with the fitting of sleep solutions Perform general cleaning and clinic operations About you Experience in retail, customer service or administration Warm, empathetic approach and strong interpersonal skills Confidence managing a busy environment and multiple priorities Solutions‑focused mindset with strong problem‑solving ability Excellent communication and active listening skills Professionalism and attention to detail Bonus (not essential): Experience in healthcare, pharmacy or medical administration Benefits Purpose‑driven work – make a genuine impact on people’s lives Full training provided – build new skills in a growing healthcare sector Supportive team environment with ongoing development Monthly bonus opportunities Global benefits including employee wellbeing support #J-18808-Ljbffr