Director - National Services

Job Overview Director – National Services The Role Lift national customer experience by ensuring consistent, high‑quality services are enabled and delivered across every region. Strengthen operational resilience, risk controls and transformation through 2026 as a Fixed Term/Secondment until December 2026. Responsibilities Lead national enabling operations underpinning frontline delivery across Asset and Maintenance services, Supported Housing, Practice and Customer Contact, Health, Safety and Organisational Resilience. Oversee advisory and regional support functions. Build and maintain national‑level relationships with external stakeholders. Drive measurable improvements in national operational performance and consistent practice across customer‑facing services. Progress transformation initiatives aligned to organisational strategy. Strengthen regional enabling capability through service design, guidance, intelligence, training and tools. Ensure disciplined issue management and monitoring. Lead emergency readiness and business continuity. Actively manage strategic and operational risk to protect service continuity. Ensure legal and policy compliance. Build high‑trust partnerships with iwi, Māori organisations, government, NGOs and community housing providers. Chair Kāinga Ora’s Customer and Community Ngā Pae Tātaki. Qualifications and Experience Credible senior leader with experience leading large, multi‑functional teams. Proven success in delivering operational excellence and improved customer outcomes. Deep understanding of customer‑centred service design, regional responsiveness and system‑level change in a public sector context. Demonstrated strength in risk management, business continuity and emergency response planning. Collaborative, empowering leadership style. Ability to build high‑trust partnerships grounded in Te Tiriti obligations. Resilience, self‑awareness and effective leadership in regulated, high‑accountability environments. Relevant tertiary qualification preferred. Benefits Competitive salaries. Five weeks’ annual leave. Flexible working arrangements. Additional Information Applications close on Friday, 17th July 2026 at 11:55pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. #J-18808-Ljbffr