Operations Manager at Cushman & Wakefield

About the Role We have an exciting opportunity for an experienced Operations Manager – Facilities Services to lead the delivery of maintenance and project services across a large and complex client environment. Based onsite at the University of Auckland, you will be responsible for overseeing multidisciplinary teams across Electrical, Plumbing, HVAC, and Carpentry services, ensuring exceptional service delivery while meeting contractual, commercial, safety and operational objectives. This is a highly visible leadership role where you will drive operational excellence, foster strong client partnerships, and create a high‑performance culture focused on safety, quality and continuous improvement. Key Responsibilities Lead the day‑to‑day delivery of facilities maintenance and minor works services Ensure contractual obligations, KPIs and service level agreements are consistently achieved Oversee planned, preventative, reactive and corrective maintenance programs Manage operational performance through effective planning, scheduling and resource allocation Build and maintain strong relationships with clients and key stakeholders Lead, coach and develop supervisors, technicians, tradespeople and subcontractors Drive a strong safety‑first culture and ensure compliance with all regulatory requirements Manage operational budgets, profitability, labour utilisation and contract performance Identify and deliver revenue growth and service improvement opportunities Oversee subcontractor and supplier performance to ensure quality and compliance Drive continuous improvement initiatives across systems, processes and service delivery About You 8+ years of experience in facilities management, building services, maintenance services or a related operational environment Proven experience leading multidisciplinary trade teams Strong understanding of Electrical, Plumbing, HVAC and Carpentry service delivery Demonstrated success managing complex service contracts and client relationships Strong commercial acumen with budget and financial management experience Excellent stakeholder engagement and communication skills Strong problem‑solving and decision‑making capabilities Full New Zealand Driver License What We Offer Leadership role on a high‑profile and prestigious client account Opportunity to lead diverse trade and facilities management team Exposure to complex facilities and operational environments Strong career progression opportunities within a global organisation Collaborative and supportive team environment Opportunity to drive innovation, operational excellence and continuous improvement Diversity & Inclusion At Cushman & Wakefield, we are committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive. #J-18808-Ljbffr