Reporting - Technology Support Analyst

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. Job Description We currently have an opportunity for a Reporting/Technology Support Analyst to join our Department of Corrections and the Ministry of Justice team. Reporting to Performance Manager, you'll help deliver high-quality outcomes that support our essential services. Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites. The Reporting/Technology Support Analyst plays a pivotal role within the Contract Performance team, driving data‑led decision making and continuous improvement across the contract. This role is responsible for the administration, optimisation, and ongoing development of the Contract’s Power BI reporting environment, ensuring accurate, insightful, and actionable performance reporting. By transforming complex data into meaningful insights, you will directly support operational excellence and strategic performance improvement. Working closely with the Performance Analyst and key stakeholders across the contract, you will contribute to business analysis, identify best practice opportunities, and deliver high-quality PowerBI reporting that enables sustainable business growth and enhanced service delivery. What You’ll Do The following outcomes will be key to success. Deliver accurate, insightful, and visually compelling business intelligence reporting through Power BI, enabling informed decision‑making at all levels. Maintain high levels of customer and internal stakeholder satisfaction through responsive support, clear communication, and value‑driven insight. Ensure systems and processes are consistent, reliable, and continuously optimised for performance and efficiency. Provide robust business analysis and solution design that translates complex data into practical, scalable improvements. Drive operational excellence by identifying performance gaps and implementing data‑led enhancements. Champion a culture of continuous improvement, proactively seeking opportunities to refine processes, increase efficiency, and add measurable business value. This is a fantastic role that will suit someone who is outcome‑focused, enjoys a challenge, and is able to take initiative whilst building great relationships with our team and client. Tertiary qualification in a relevant discipline. Advanced capability in Power BI, with demonstrated capabilities in Microsoft Power Platform, including Power Apps, Power Automate, and Power Query desirable, with the ability to build integrated business solutions. Advanced capability within the broader Microsoft 365 suite (including Excel, SharePoint, Teams, and related applications) with strong technical confidence across Microsoft technologies. Effective communication and report‑writing skills, with the ability to present technical information clearly to both technical and non‑technical stakeholders. Strong problem‑solving capability, including root cause analysis, solution design, and implementation of sustainable process improvements. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high‑quality outcomes for our clients. At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here We’re proud of our high‑performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you’ll find real opportunities to advance your career. Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. Job Info Job Identification 734028 Job Category Technical Services and Support #J-18808-Ljbffr