Brand Operations Manager at Mercury

Apply for Brand Operations Manager at Mercury in Auckland City, N, NZ. This full‑time on‑site position offers great opportunities for career growth. Māori text: He whakahaere aronga‑anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa. Meteorology: Mercury is a bold future‑focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose: Taking care of tomorrow – connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa NewZealand. Overview We’re looking for a Brand Operations Manager to be the internal authority and creative engine that keeps Mercury’s brand sharp, consistent, and evolving. This role sits at the intersection of brand identity, operational excellence, and people leadership. Responsibilities Own Mercury’s brand identity and design output – setting best practice for how the brand evolves, stays relevant, and shows up consistently across all touchpoints. Build and maintain governance frameworks, feedback and approval processes, and ways of working that enable high‑quality, on‑brand creative at scale. Lead a small team of designers and external partners, providing clear creative direction, coaching, and an environment where the best work happens consistently. Act as Mercury’s internal brand consultant and educator – assessing opportunities, advising stakeholders, and lifting brand capability across the business. Lead brand evaluation and operations, including budget management, resourcing, and continuous improvement of brand processes. Drive internal brand activation – bringing the Mercury brand to life for our people, not just our customers. Own Mercury’s website brand governance framework – setting and maintaining standards for how the brand is expressed across all web pages, conducting regular audits, and acting as brand approver for significant digital changes. Partner with the wider Brand & Marketing and business teams to ensure brand identity and operational foundations support campaign and strategy delivery. Qualifications Proven experience in brand operations, brand management, or a senior design leadership role, with a strong grasp of brand identity and governance. Track record of building and improving operational frameworks – approval processes, ways of working, and feedback loops that drive better creative output. Experience leading and developing a team of creatives, with a genuine commitment to getting the best from people. Strong commercial awareness and confidence managing budgets and resourcing. Ability to act as an internal consultant – influencing stakeholders, educating teams, and building alignment around brand standards. Sharp creative judgement, knowing what good looks like and how to maintain it over time. Experience working with digital and website teams on brand governance – including UX/UI design standards, page templates, and web content oversight – with the confidence to own brand sign‑off on significant digital changes. Collaborative, organised approach with the credibility to be Mercury’s go‑to brand authority internally. Benefits Additional 5 days leave per annum (MyDays) NZ$400 one‑off tax‑free payment towards setting up your home office Diverse workplace recognising and encouraging unique abilities and talents. Annual salary reviews with excellent parental leave policy and the option to purchase additional leave. Flexible working policy – autonomy and trust to work flexibly from our purpose‑built premises and from home. Discounted health insurance and free life and income insurance. Well‑being programme, including up to NZ$100 annual check‑ups and confidential assistance programme. Gender affirmation leave and supportive bereavement leave, including for a pet. Application deadline: 10th July 2026 at 5:00pm. Positions are permanent full‑time. Location: Auckland, Tauranga. #J-18808-Ljbffr