Marketing Communications Lead

Our Brand & Marketing team plays an important role in helping customers understand who we are, what we stand for, and how we can make life a little easier at home. As we continue to evolve how we connect with customers, we're looking for a seasoned marketing professional to lead the development and delivery of campaigns that build awareness, strengthen customer engagement, and bring our brand to life in meaningful ways. This role arrives at an exciting time, with the opportunity to shape major integrated campaigns, work alongside leading agency partners, and take ownership of new partnership activity that will be highly visible across Aotearoa. Job Description The Opportunity This is a hands‑on senior marketing role for someone who enjoys bringing strategy, creativity, and execution together to deliver work that reaches customers at scale. Lead the planning, development, and delivery of integrated marketing and communications campaigns across multiple channels. Partner with creative and media agencies to develop compelling customer campaigns from concept through to launch and optimisation. Work closely with teams across pricing, growth, customer experience, digital, product, and research to align campaign activity with customer and business priorities. Play a key role in shaping how Contact tells its story through brand campaigns, partnerships, digital activity, customer communications, and content. Manage multiple priorities simultaneously while ensuring campaigns are delivered to a high standard and on schedule. Bring together customer insights, research, and business context to create marketing activity that resonates with audiences and drives action. Help steward and champion the Contact brand, ensuring consistency and quality across all communications. Qualifications You are an experienced marketer who combines strong campaign delivery capability with commercial awareness, sound judgement, and a genuine curiosity about customers. Around five or more years of experience delivering integrated marketing campaigns in a services‑based environment. Experience working with creative and media agencies to develop and execute successful campaigns. Confidence navigating complex stakeholder environments and bringing people together around a shared outcome. The ability to translate customer insights, research, data, or technical information into clear and compelling communications. Strong planning and organisational skills, with the ability to manage multiple projects and competing priorities. Excellent written and verbal communication skills and a sharp eye for quality. Experience gained either client-side, agency-side, or a combination of both. Additional Information If you’re looking for a senior role where you can make a difference, grow your marketing career, and be part of a supportive, future‑ready team, we’d love to hear from you. We support flexible working where it works for the individual, the team and the business. This role is based in Auckland and is best suited to someone who enjoys working alongside colleagues and agency partners in person. Contact offers perks such as free health insurance cover, boosted KiwiSaver, access to Contact Shares, a Good to be Home annual payment toward your home set up and wellbeing, a trail‑blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. #J-18808-Ljbffr