IT User Support Specialist - Earth Sciences

IT User Support Specialist - Earth Sciences Join Earth Sciences New Zealand’s nationwide IT Support team and help keep our people connected, productive, and supported wherever their work takes them, from offices across Aotearoa New Zealand to research vessels and remote environments. This position sits within the NIWA business unit of Earth Sciences New Zealand. Key responsibilities: Deliver responsive, user‑focused support: Provide timely, high‑quality support by setting up and maintaining devices and access, resolving issues efficiently, and keeping users informed throughout. Contribute to a collaborative team: Share knowledge, strengthen communication, and support continuous improvement in a positive, service‑focused environment. Enable efficient service delivery: Prioritise workload, follow processes, maintain accurate documentation, and deliver remote‑first support with onsite assistance as needed. About you We are looking for a practical, customer‑focused IT professional to provide responsive day‑to‑day support across a broad range of technologies. Based in Auckland this permanent role will support staff across Aotearoa New Zealand and remote working environments, helping troubleshoot issues, resolve requests, and improve the way our people use technology. You will work with PCs, desktop hardware, mobile devices, collaboration tools, software, cloud services, and Microsoft technologies, while contributing to a supportive team culture focused on reliable service and continuous improvement. You’ll bring the following: 2–3 years’ experience in user support, service desk, desktop support, or a similar IT support role A strong customer service mindset and the ability to communicate clearly with people at all technical levels Sound troubleshooting skills across PCs, desktop hardware, mobile devices, software, and collaboration tools Experience supporting Microsoft environments a must Experience supporting Linux and Mac environment an advantage A proactive, positive approach and a commitment to improving the user experience A full NZ Driver's License What we offer Varied, challenging and important work with talented colleagues in an organisation devoted to earth science. A high performing organisation with a focus on employee development and wellbeing Generous leave entitlements and employee benefits About us Earth Sciences New Zealand is a new entity created from the merger of NIWA and GNS. We’re proud of our contribution to science and innovation in Aotearoa and you’ll be part of a collaborative and purpose‑driven organisation where your work has impact. To deliver the science needed to achieve meaningful change, we are committed to providing the best for our people, strengthening domestic and international collaborations, partnering with Māori, supporting Pacific resilience, leveraging advanced technologies, and investing wisely in essential assets and infrastructure. We also uphold our environmental responsibilities and maintain a strong focus on financial sustainability, ensuring our work continues to make a lasting difference. We don’t expect perfection in our candidates – if you think you have what it takes, but don’t meet every point in the position description, please still get in touch! Apply now If this sounds like the next step in your career, we’d love to hear from you. #J-18808-Ljbffr