Administrative Assistant

About Tapi Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations. About The Role You’ll own maintenance jobs end to end — from quote to paid. If you’re working for a Property Manager or a Trade today, this might be a fit for you. What You’ll Actually Be Doing Quoting — review the job and get it back to the property manager fast. Coordinating — arrange tenant access, set up jobs in our systems, and allocate work to the right trade. Managing trades — offer work, track acceptances and progress, onboard new trades, and keep records tight. Variations — prepare extra-work requests and get sign-off before anything proceeds. Invoicing — process payments, raise customer invoices, and run monthly reconciliation. Compliance — verify licences, insurance, and H&S docs, and keep our approved trade panels current. You’ll work across Tapi, Slack, Google Drive, Claude, Airwallex, and Intercom. No need to know them all — just learn fast and follow a process. Qualifications Experience in admin, customer service, property, trades, or operations is a bonus — but attitude and aptitude matter more. You’re probably right for this if... You’re highly organised and can juggle multiple jobs without dropping the ball. You’re genuinely detail‑oriented — accurate records and invoices are a point of pride. You communicate clearly and professionally with tenants, property managers, and trades. You like following a process, and spotting ways to improve it. You pick up new tools quickly and enjoy helping people. You’re probably not right for this if... You need one task at a time and get rattled when several jobs are live at once. You’re happiest when someone else owns the follow‑up. Close enough is fine by you when it comes to numbers and records. Why join Tapi We work hard, move fast, and enjoy doing it together. You’ll get a competitive salary, a role in Wellington with a high‑energy team, direct access to decision‑makers, and real room to grow across operations, customer service, and tech — while helping reshape how property maintenance gets delivered. If you’re organised, proactive, and love keeping things moving, we’d love to hear from you. #J-18808-Ljbffr