Receptionist

Te Whiwhinga mahi | The opportunity We are looking for a welcoming, organised, and customer‑focused Receptionist to join our Learning and Employability teams. As the first point of contact for students, staff, and visitors to the Old Choral Hall, you'll play an important role in creating a positive and supportive experience for everyone who walks through our doors. You'll be the friendly face that helps students navigate services, answers enquiries, and ensures people feel welcomed, informed, and supported. This is a varied and people‑focused role that combines frontline customer service with administrative support. Working across several teams, you'll help ensure the smooth day‑to‑day operation of the reception area while contributing to events, facilities coordination, and administrative activities that support student success. If you enjoy helping others, thrive in a busy environment, and take pride in delivering exceptional service, we'd love to hear from you. Key responsibilities Providing a warm and professional reception service for students, staff, and visitors Managing and triaging enquiries in person, online, and over the phone Guiding students to appropriate services, appointments, and support resources Providing administrative support across the Learning and Employability portfolio Supporting the organisation and delivery of events and engagement activities Maintaining reception, meeting, and shared spaces to ensure a welcoming environment Ordering and replenishing supplies and consumables as required Contributing to service excellence and continuous improvement initiatives This is a permanent role working 37.5 hours per week. The salary range for this role is $55,634 – $56,700 per annum depending on experience. He kōrero mōu | About you You genuinely enjoy helping people and creating positive experiences. You bring a friendly, approachable manner and a calm, professional attitude, even when juggling multiple priorities. You’re highly organised, enjoy working with a wide range of people, and take pride in delivering excellent customer service. You thrive in a collaborative team and are motivated by making a meaningful difference to the student experience. Ngā pūkenga motuhake | Important skills and experience Excellent customer service and interpersonal skills Strong organisational skills with the ability to manage competing priorities The confidence to engage with a diverse range of students, staff, and visitors Strong written and verbal communication skills The ability to learn new systems, software, and processes quickly The ability to work independently while contributing positively to a team environment Beneficial skills and experience Experience in a reception, customer service, or administrative support role Experience supporting multiple stakeholders in a busy environment Experience working within a large or complex organisation Previous experience within the tertiary education sector A tertiary qualification Ngā āhuatanga kei a mātou | What we offer Flexible employment practices where appropriate Up to 6.75% employer superannuation contribution Five weeks’ annual leave Ongoing professional development opportunities A supportive and inclusive workplace culture Access to wellbeing programmes, staff discounts, and recreation facilities The opportunity to work alongside passionate teams dedicated to student success A rewarding role where you can make a real difference to the student experience every day Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 16/07/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. We may close the advert earlier if we find a suitable candidate. For a confidential conversation, please reach out to Jodie Peterson – [email protected]. We do not accept applications by email. Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQI, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz #J-18808-Ljbffr