Warranty Administrator - Audi, CUPRA & GMSV

Warranty Administrator - Audi, CUPRA & GMSV Giltrap Audi, CUPRA & GMSV | Grey Lynn, Auckland The sharpest detail person in the building , and the one who makes sure the work actually pays. Every hour the workshop turns, a warranty claim is born, and someone has to make sure each one is accurate, compliant, and paid in full. That someone is you. Audi brings German engineering and a discerning, premium customer base. CUPRA is the bold, design led performance arm shaking up the NZ market. GMSV lands the most iconic American badges in the country , the Chevrolet Silverado and the Corvette. Three brands, three sets of manufacturer rules, and one person keeping every claim airtight. We’ve on the hunt for a meticulous Warranty Administrator to join our aftersales team and become the financial backbone of the workshop. About the role This isn’t a role you can wing. Warranty is part detective work, part diplomacy, part precision admin and when it’s done well, it’s worth serious money to the business. You’ll own the full claim lifecycle across all three brands. Day to day, you’ll: Prepare, submit and reconcile warranty, goodwill and service plan claims across Audi, Cupra and GMSV Scrutinise repair orders for the right codes, documentation and time allowances before anything goes out the door Chase down, correct and resubmit rejected claims, you don’t leave money on the table Reconcile warranty receivables and untangle discrepancies with the accounts team Keep every claim audit ready and bulletproof against manufacturer scrutiny Work shoulder to shoulder with technicians, advisors and the parts team to keep claims moving Build sharp working relationships with distributor warranty reps across all three brands About you You’re the kind of person who spots the error everyone else missed. You’re organised, methodical, and you take quiet satisfaction in a clean, fully reconciled ledger. You communicate clearly and you don’t let things slip. Ideally, you’ll bring: Previous warranty administration experience A sound grasp of manufacturer warranty policy and claim processes Genuinely sharp attention to detail and a high level of accuracy Strong computer literacy and confidence with dealership management systems The organisational skills to juggle three brands and competing deadlines without dropping a claim The confidence to work autonomously and own your role A current NZ driver licence and the right to work in New Zealand This is more than a back-office admin role — it’s the financial engine room of one of the most exciting multi-brand aftersales operations in the country, backed by the most respected automotive group in New Zealand. What we offer: The chance to work across three standout brands Audi, CUPRA & GMSV Backing from Giltrap Group , NZ’s most respected automotive group, with the systems, training and culture to match A modern dealership environment and a team that genuinely enjoys what they do Ongoing training and real career pathways across the wider Giltrap Group CARE Programme for health and wellbeing Free access to the Groov wellbeing appPaid birthday leave Two paid volunteer days each year Ready to bring the precision? If you take pride in getting the details exactly right and want to be the person a busy workshop genuinely depends on, we’d love to hear from you. Hit Apply Now with your CV and a short cover note telling us why this role. Giltrap Group is an equal opportunity employer. You must have the legal right to work in New Zealand to apply. #J-18808-Ljbffr