Guest Service Agent -The Hotel Britomart (30 hours per week)

Guest Service Agent -The Hotel Britomart (30 hours per week) Join one of New Zealand'smost celebrated hotels Recognised with a prestigiousMichelin Key, named New Zealand's #1 Hotel by Tripadvisor in 2026, and winnerof the Hospitality New Zealand Best Hotel Award, The Hotel Britomart isinternationally recognised for exceptional hospitality, thoughtful design andindustry-leading sustainability. As Aotearoa's first 5 GreenStar hotel, we’re proud to create extraordinary guest experiences whilecelebrating our neighbourhood, culture and people. Located in the heart ofAuckland’s vibrant Britomart precinct, our boutique hotel offers 99 beautifullycrafted rooms, acclaimed restaurant kingi, and unique event spaces within TheLibraries. Every detail reflects our commitment to authentic New Zealandhospitality, craftsmanship and sustainability. About the Role We’re looking for a warm,confident and service-focused Guest Services Agent to join our Front Officeteam (30 hours per week). As one of the first and last people our guests meet,you’ll create memorable experiences from a warm "Kia Ora" on arrivalto a genuine "Haere rā" on departure. You’ll embody our servicephilosophy by remembering our guests, finding opportunities to delight andconfidently sharing the stories of our hotel, neighbourhood and Aotearoa. What You'll Do Deliver warm, professional and personalisedguest service at every interaction. Be a knowledgeable ambassador for The HotelBritomart, kingi and the Britomart precinct. Manage check-ins, check-outs, reservationsand guest enquiries efficiently. Support valet parking, luggage assistance andguest requests. Process mail, messages and deliveriesaccurately. Contribute to exceptional guest satisfaction,NPS and Hotel performance ratings. Work collaboratively across departments andcross-train in Night Audit as required. About You You’ll be someone whonaturally enjoys making people feel welcome and takes pride in creatingmemorable experiences. You’ll also bring: A genuine passion for hospitality. A warm, engaging and confident communicationstyle. Strong attention to detail and a proactiveapproach. Alignment with our values: Bring Your BestSelf, Share Our Neighbourhood, Think to Care, Care to Think , Show You Know. Previous experience in a 4 or 5-star hotel orsimilar premium hospitality environment (preferred). Experience with Opera or Protel(advantageous). A full New Zealand driver’s licence. Valid New Zealand working rights. Why Join Us At The Hotel Britomart you’llbe part of a team that sets the benchmark for luxury hospitality in NewZealand. We offer: The opportunity to work in one of NewZealand’s most awarded hotels. Complimentary overnight stay with breakfastafter six months. Team member discounts on accommodation, foodand beverage. International hotel discounts through ourglobal network. Free staff meals on shift, uniform and drycleaning. Paid volunteer leave and recognitionprogrammes. Genuine learning and career developmentopportunities. Our Culture At The Hotel Britomart,service is personal. Guided by our philosophies of Remember Me, Opportunitiesto Delight, The Gift of Storytelling and Celebrate Aotearoa, every interactionis an opportunity to create meaningful connections and lasting memories. Apply Now If you enjoy creatingmemorable guest experiences and to build your career with one of New Zealand’smost celebrated hotels and be part of a team recognised for excellence inhospitality, we’d love to hear from you. #J-18808-Ljbffr