Retail Agent (Te Rapa)

About the role As a Customer Champion Representative at One NZ you will be the primary contact for customers’ sales and service needs in our retail store. You will help drive revenue growth while delivering an exceptional customer experience, transforming every in‑store interaction into a sales opportunity. Responsibilities Deliver a high standard of customer experience while maximizing sales opportunities in every interaction Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services Identify customer opportunities and confidently present our product offerings for both business and consumer customers Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions Actively diagnose customer requirements and match them with appropriate One NZ products and services Provide hands‑on technical support to customers, assisting with device setup, data transfer, and explaining product features Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions Ensure accurate sales orders and set proper customer expectations for service activation and billing Requirements Must be based locally in New Zealand – a New Zealand citizen, resident, or holder of a valid work visa with at least 18 months remaining. 3 part‑time positions available (30 hours per week) at our store in The Base Shopping Centre, Te Rapa, Hamilton. Available for rostered shifts any day from Monday to Sunday. Comfortable with completing criminal and credit background checks. Qualifications Customer obsessed mindset with excellent communication skills. Proven sales achievement with a track record of meeting or exceeding targets. Confidence in consultative selling with experience in solution‑based sales approaches. Resilience and the ability to handle objections positively. Previous experience in telecommunications, technology, or retail sales environments. Understanding of both consumer and business customer needs. Comfort working rotational shifts, including evenings and weekends. Motivation to stay current with technology and pursue informal learning to deepen knowledge. Commercial mindset with the ability to identify and capitalize on opportunities. Benefits Uncapped commission structure with significant earning potential above base salary. Comprehensive sales training, coaching, and mentoring from industry experts. Career progression pathways into business sales, management, or other areas of One NZ. Full subsidised Southern Cross health insurance cover for you and your family. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services, and more. Recognition programs to celebrate your sales achievements. #J-18808-Ljbffr