Industry Delivery Lead & Customer Success Manager at DXC Technology

Industry Delivery Lead & Customer Success Manager – Wellington, NZ Full‑time onsite position offering career growth. Overview Lead the future of customer success and enterprise delivery across the New Zealand portfolio and a strategic government account. This dual‑hatted leadership role combines Industry Delivery Leadership for New Zealand with Customer Success Management for a key strategic government account. Key Responsibilities Accountable for end‑to‑end delivery governance, financial performance, client satisfaction and value realisation across the New Zealand portfolio and a strategic government account. Drive customer outcomes, strategic growth, executive relationships, and delivery excellence while shaping the evolution of modern, AI‑enabled delivery. Lead high‑performing teams, collaborate with regional stakeholders, and balance strategic leadership with hands‑on accountability to deliver measurable client value, sustainable growth and an enhanced customer experience. Transform delivery practices, embedding modern, data‑driven and AI‑enabled approaches to improve service quality, efficiency and customer outcomes. Own and enhance executive‑level customer relationships, acting as the primary point of accountability for customer success, ensuring consistently high levels of satisfaction, value realisation and trusted advisor engagement. Drive commercial performance by connecting delivery excellence to growth, margin improvement, renewals, retention and long‑term account expansion opportunities. Champion continuous improvement through automation, predictive operations and adoption of AI capabilities to strengthen delivery performance and customer experience. Build and nurture a high‑performing culture focused on accountability, innovation, collaboration and the development of Customer Success and delivery teams. Partner across DXC to identify emerging client needs and co‑create future‑facing solutions, including digital, platform and AI‑led services, while progressing cross‑offering growth opportunities. Establish clear performance metrics and insights, including AI‑driven analytics, to proactively manage delivery outcomes, financial performance, risk and overall customer experience. Qualifications Proven track record leading large‑scale customer delivery, managed services or transformation environments in complex enterprise settings. Demonstrated ability to build and sustain trusted relationships with senior executives, acting as a strategic partner rather than a supplier. Strong commercial acumen with a track record of linking customer outcomes to revenue growth, margin improvement and contract expansion. Experience leading significant service transformation or modernisation programmes, including operating model redesign. Hands‑on leadership in AI‑enabled operations, including applying AI/automation to improve service efficiency, quality and cost; leveraging predictive analytics for incident prevention, service optimisation and decision‑making; driving adoption of AI or digital assistants to enhance customer and employee experience; strong understanding of how AI impacts service delivery models, workforce design, governance and risk (including responsible AI considerations). Customer‑centric leadership style with a passion for innovation, continuous improvement and building high‑performing teams. Confidence operating in complex, multi‑stakeholder environments with competing priorities and significant scale. Benefits Competitive remuneration, benefits, training and career opportunities. Extensive resources to support onboarding and continual development, including DXC University. Referral rewards for bringing friends and family to work at DXC. Flexible leave options, including purchased leave. Volunteer days for charitable and emergency services. Employee Assistance Program to support wellbeing. Novated leasing, discounted health insurance, paid parental leave and other discounts. Working Environment Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances. Equal Opportunity Employer We are an Equal Opportunity Employer. DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. #J-18808-Ljbffr