Job Description
KiwiRail is seeking a Customer Experience (CX) Lead to shape how we deliver great experiences for our customers. Working with the Head of Customer Experience, you will lead CX, service design, and customer insight initiatives, collaborating across the business to understand needs and translate insights into practical improvements. You will conduct customer research, facilitate journey mapping, and prototype services to simplify interactions, influence decisions, and support meaningful change at #J-18808-Ljbffr
