Customer Service Administrator

Competitive remuneration with great benefits Madison Recruitment is exclusively recruiting on behalf of our client, a global leader in motion and control technologies. With over 100 years of engineering excellence behind them, they’re known for delivering precision-engineered solutions across a range of industries, including mobile, industrial and aerospace. Their New Zealand operation plays a key role in supporting customers with technical products, expert advice, and efficient service delivery. We’re on the lookout for a capable and proactive Customer Service Administrator to join a tight-knit, collaborative team in this varied and hands-on role. If you enjoy solving problems, staying organised and learning how things work, this could be a fantastic opportunity to develop your career in a technically focused environment. About the Role This role is a blend of customer service, administration and technical support. You’ll be managing enquiries, processing job orders, supporting the sales team, and helping keep internal operations running smoothly. Key Responsibilities Processing job orders and managing daily workflow tasks with attention to detail Completing data entry and preparing regular reporting for internal use Assisting with banking transactions, accounts receivable, and receipting orders Using business systems such as JD Edwards to track orders and update records Supporting stock control activities, including inventory updates and participating in stocktakes Coordinating office and shop consumables, and maintaining a clean, organised workspace Providing customer service support to both internal teams and external clients, primarily via phone and email What We’re Looking For Previous experience in administration and customer service A keen interest in technical products and a willingness to learn (e.g. parts, hydraulics, fittings) A background in manufacturing, parts interpretation or a trade-based industry is a bonus Confidence with Microsoft Excel and the ability to work with data and formulas Experience using JD Edwards would be an advantage Strong communication skills, both written and verbal The ability to work well both independently and as part of a close-knit team What’s in it for You A permanent, full-time opportunity with a global industry leader Ongoing learning and development opportunities through tailored in‑house training and annual performance reviews Exposure to a wide range of technical products and systems, with the chance to build specialist knowledge over time Supportive team culture with experienced leadership and peer support If you’re a motivated administrator who enjoys variety and wants to work in a technically-focused business that values initiative, we’d love to hear from you. #J-18808-Ljbffr