Assistant Manager (Duty Manager - Front Office)

Company Description Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience. Job Description Novotel & Ibis Auckland Ellerslie is looking for a talented and passionate Duty Manager wishing to expand their knowledge in a hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences. Key Responsibilities Act as the main point of contact in the hotel during your shift and be responsible for ensuring the hotel runs smoothly. Lead the Front Office team to ensure Novotel Service Standards are displayed at all times. Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to its highest standards. Motivate and empower team members to problem solve and surprise our guests with novelty. Qualifications Whilst talent and attitude are our primary requirements, you also have: Previous Front Office experience at a supervisory level. Current GM Certificate is essential to be considered for this role. Full NZ Drivers Licence. Immaculate personal presentation and high level of communication - both written and verbal. Leadership capability. Flexible with scheduling, available for a rotating 7‑day roster with early morning or late‑night shifts. Benefits Opportunities for further development and worldwide career progression. Staff & Friends/Family rates at Accor hotels worldwide. Diverse and inclusive work culture. EAP Services + Flexible Rosters + Time in Lieu. Supportive & Inclusive Leadership + Collaborative & Respectful Management. Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform. Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry. #J-18808-Ljbffr