Reservations Specialist (Mandarin Speaking)

Are you fluent in Mandarin and English, and passionate about delivering exceptional customer service? RealNZ, a leading tourism company, is looking for a talented Reservations Specialist to join our team at our Queenstown office. As a Reservations Specialist, you’ll be the friendly voice and helpful guide behind the scenes, assisting guests and trade partners with bookings for our incredible experiences. From answering calls and emails to managing reservations and driving sales, you’ll make sure every interaction is professional, timely, and full of RealNZ hospitality. If you love travel, have excellent communication and sales skills, and want to be part of a dynamic team dedicated to showcasing the beauty of Aotearoa, this is the place for you. What We're Looking For Fluency in Mandarin and English (additional languages are a bonus!) Minimum 12 months proven experience in customer service, ideally in a contact centre or similar environment Strong written and verbal communication skills Knowledge of the travel industry and reservation systems is an advantage A motivated team player who thrives on meeting sales targets What's in it for you? Be part of a business that cares deeply about people, place, and the environment Enjoy some incredible staff perks, including discounted adventures with RealNZ Free Cardrona x Treble Cone pass Medical insurance cover At RealNZ, we’re committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We’re all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here. Company: RealNZ | Location: Queenstown | Employment: Permanent Full Time – Experienced. #J-18808-Ljbffr