Field Service Officer-Auckland at Wilson Group

Apply for Field Service Officer – Auckland at Wilson Group in Auckland City, N, NZ. This full‑time on‑site position offers great opportunities for career growth. Date: 17Jun2026 · Location: Auckland, NZ. About the Role We’re FIRST Security, one of NewZealand’s market leaders in security. As an EMS (Electronic Monitoring Service) Field Officer, you will ensure electronic monitoring equipment is correctly installed and functioning for people serving non‑custodial sentences in courts, prisons and residential homes. You will be the first point of contact for any equipment failure or alert activation and liaise with our field support team to resolve issues quickly. Rotating roster – 24/7, on‑call duty Pay rate: $28.95per hour Full and ongoing training provided Supportive team environment Assistance in other business sectors when required Responsibilities You will: Install and maintain electronic monitoring equipment in varied locations (courts, prisons, residential homes). Respond to on‑site calls and troubleshoot equipment problems. Coordinate with field support to ensure rapid issue resolution. Document and report all activity accurately. Qualifications ‘Can do’ attitude and professional demeanor Excellent people‑facing and listening skills with strong relationship‑building ability Effective written and verbal communication skills Ability to think on your feet in challenging environments Physical fitness and ability to handle stress and pressure Full NZ driver’s licence Successful Ministry of Justice Criminal Convictions check Current Certificate of Approval (COA) or willingness to obtain one For New Zealand residency or a valid NZ work visa (required) Benefits Full access to First Security’s Perks program – discounts across a wide range of retailers, petrol, and grocery Strong focus on training and development Ongoing support, welfare checks, and a positive culture on Health & Safety Full access to Employee Assistance Program (EAP) and support services (confidential counselling, financial budgeting services) #J-18808-Ljbffr