Duty Manager - Rydges Wellington

Role Overview We’re looking for a hands‑on and people‑first Duty Manager to join our Front Office team at Rydges Wellington. Reporting to the Front Office Manager, you’ll oversee the day‑to‑day running of the hotel in the absence of senior leadership, ensuring seamless operations, exceptional guest experiences, and a safe, well‑run environment at all times. Key Responsibilities Lead the hotel on shift in the absence of the General Manager, acting as the key decision maker and hotel ambassador Oversee Front Office operations while supporting wider departments to ensure seamless daily performance Deliver exceptional guest experiences, including smooth arrivals, departures, VIP and group stays Manage guest feedback and resolve issues promptly, maintaining a professional and solutions‑focused approach Drive a strong service culture, ensuring brand standards, presentation and team performance are consistently met Monitor hotel safety, security, reporting and operational controls while supporting rostering, labour use and revenue optimisation What You’ll Bring Previous experience in a Duty Manager or Front Office leadership role within a hotel environment Strong understanding of hotel operations, including Front Office, guest services and revenue principles Proven ability to lead teams on shift, particularly in a fast‑paced environment Excellent communication skills and the ability to build relationships across teams Confidence in handling guest feedback, complaints and complex situations Strong organisational and problem‑solving skillsKnowledge of hotel systems and operational procedures A commitment to delivering exceptional customer experiences every time How You Work Daymaker ethos — no one’s too big for the small things Hands‑on and non‑hierarchical — leads from the front Resilient and solutions‑focused — stays calm and moves fast Owner’s mindset — takes accountability and drives continuous improvement Perks from Day One 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar Delicious staff meals every shift Rapid career growth across our hotel and entertainment network Paid parental leave; community and volunteering opportunities #J-18808-Ljbffr