Trade Support Team Member (Asian Market)

As an Asian Market Trade Support Team Member , you’ll be the heartbeat of the branch providing essential support and clear communication across our trade operations. You’ll work closely with Account Managers, mandarin speaking trade customers, and suppliers to ensure a seamless experience and help to build a team culture that nails the basics. With a flexible, can‑do attitude, you’ll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs. Engage with customers and suppliers face to face, over the phone, and via email. Recommend suitable products, process orders, and manage sales documentation Coordinate with internal and external stakeholders to track orders and arrange timely deliveries Take clear briefs from stakeholders and prepare accurate quote documentation Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning Permanent full‑time role based at PlaceMakers Mt Wellington, offering 40 hours per week Monday to Friday About You To succeed in this role, you will be more than just a sales support person, you’ll be a natural communicator and relationship builder who understands the needs of our Asian Market trade customers. Your experience in the building or construction industry, combined with strong knowledge of building materials and products, means you know how to connect with builders, can identify opportunities, and act as a trusted advisor to deliver tailored solutions and assistance that make a real impact while keeping our customers at the heart of everything you do. Fluent in Mandarin and English Bring a strong work ethic, approachable nature and committed to delivering great service to everyone you meet Ability to manage competing priorities, meet tight deadlines, and perform under pressure Highly organized with sharp attention to detail Excellent interpersonal and communication skills Tech savvy and comfortable working across multiple systems Previous experience in a similar trade customer support role Strong knowledge of the building materials and a solid understanding of the building and construction industry Competitive base remuneration Genuine development opportunities that come with being part of the wider Fletcher Building Group Staff buying privileges and company benefits for you and your family Z Energy fuel discounts and free monthly Pie & coffee KiwiSaver employer contributions matched up to 4% Employee Education FundHealth & Wellbeing initiatives including an Employee Assistance Programme Join Us We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together. Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr