Administration Support - Emergency Department

Based at Whakatāne Hospital. Fixed-term, part-time position. Must be available for weekends, public holidays and night shifts when rostered. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role Are you bored with 9 to 5 work? Are you looking to make a difference in people’s lives and looking for flexibility and variety? This role could be for you! We are currently seeking a highly experienced administrator/ Customer service superstar to join the Emergency Department at Whakatāne Hospital. We have a fixed term, part-time position available working 0.9 FTE (36 hours per week) from September 2026 to September 2027 to cover parental leave. The role requires you to work a 24/7 roster which can include weekends, public holidays and night shifts. About the Team/Service/ Location The Emergency Department is the gateway into the hospital and usually the start of a patient’s experiences in the hospital. The successful applicant will be responsible for the provision of high quality, accurate administration and customer service support to patients, families, health professionals and all other external and internal customers. The Emergency Department administrators are an integral part of our clinical team supporting the service to achieve best practice acute care standards, quality care and performance outcomes. About You Excellent customer service and interpersonal skills Exceptional attention to detail skills and excellent computer skills Ability to work well under pressure with minimal supervision Strong time management skills A customer service philosophy and a quality focus Be proactive, energetic, and adaptable Highly effective communicator and complex problem solver Be able to work a 24/7 rotating roster including weekends, public holidays, and nights Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to Apply All applications must be submitted through our online careers portal by Wednesday, 15 July 2026. If you have any questions about the role, please contact Careers, [email protected]. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. #J-18808-Ljbffr