Job Description
LIC, a farmer-owned co‑operative in New Zealand, seeks a Head of Customer to lead end‑to‑end customer experience across NZ Markets. You’ll align CX design, research, UX/UI, brand & communications, events and a call centre, driving a customer‑centric culture with measurable impact. Reporting to the GM NZ Markets, you’ll shape strategy, coach a 65‑strong team, partner with Sales, Product and Operations, and deliver improved NPS and service outcomes while supporting LIC’s long‑term #J-18808-Ljbffr
