Principal Advisor Advice and Navigation

Principal Advisor to the Chief Victims Advisor – Office of the Chief Victims Advisor 6 month fixed term contract This is a unique and influential role at the heart of improving outcomes for victim‑survivors across Aotearoa New Zealand. The Principal Advisor – Advice and Navigation leads the direct response to victim‑survivor inquiries and complaints received by the Chief Victims Advisor’s office. You will ensure every interaction is handled with empathy, integrity and timeliness, while also using insights from those experiences to inform system‑wide improvements. Working across the justice sector and beyond, you will provide strategic, practical advice that reflects lived experience, helping shape a more connected, victim‑centred system. You will influence senior leaders, support cross‑agency collaboration, and play a critical role in strengthening how government responds to and supports victim‑survivors. This is a dynamic role requiring agility, judgment and strong relationship skills. No two days are the same, and your work will directly contribute to improving experiences and outcomes for individuals, families and communities. Qualifications and Experience Significant experience working with victim‑survivors and people impacted by trauma, applying trauma‑and violence‑informed practice. Sound understanding of justice system processes (criminal, civil and family). Proven experience leading or overseeing complex, sensitive enquiries or casework, ensuring high‑quality, timely outcomes. Effective communication with a wide range of audiences, using plain language that is culturally competent and trauma‑informed. Knowledge of the Victims' Rights Act and Victims Code (or ability to quickly build this knowledge). Strong relationship management skills, with experience working across government, NGOs, iwi and community groups. Highly skilled at identifying themes and insights from lived experience to inform system improvement and policy development. Confidence navigating ambiguity and complexity, prioritising work that delivers the greatest impact. Ability to provide strategic advice to senior leaders, translating complex information into clear, actionable insights. Benefits Flexible work hours where possible. Online professional development portal. Access to a variety of inclusive and proactive networks. Opportunities to gain diverse skills and experience while developing your career. Salary The appointing salary for this role will be between $130,129 and $179,192 based on skills and experience. #J-18808-Ljbffr