Customer Specialist - Queenstown at ASB Bank

Apply for Customer Specialist – Queenstown at ASB Bank in Queenstown, NZ. This full‑time on‑site position offers great opportunities for career growth. About the role As a Customer Specialist, you’ll support customers with a range of everyday banking needs while helping them get the most out of ASB’s digital and self‑service options. Build genuine relationships with customers and understand what matters most to them. Guide customers to the right solutions, including confidently introducing digital tools. Work across multiple channels to keep the branch running smoothly. Take ownership of customer outcomes and follow through on commitments. About you You’ll thrive in this role if you… Enjoy working with people and building strong relationships. Ask thoughtful questions to understand customer needs. Adapt quickly and stay open to learning new skills. Take ownership and follow through to deliver great outcomes. Are comfortable supporting customers to embrace digital banking. Our values in action At ASB, how we work is just as important as what we do. Our values of Care, Courage and Curiosity guide every interaction we have. In this role, you’ll bring these to life by: Care (Kia Manaaki) – putting customers first, building trust, and delivering positive outcomes. Courage (Kia Māia) – speaking up, taking ownership, and doing the right thing, even when it’s challenging. Curiosity (Kia Mahira) – asking questions, listening deeply, and finding better ways to support our customers. What’s in it for you? Competitive salary Great staff banking benefits Health, life and income protection insurance Career development and internal growth opportunities A supportive, inclusive team environment All successful candidates will undergo pre‑employment checks, including Police, Credit, AML and qualification verification (NZ and overseas where applicable). Application closes on 24 Jun 2026. #J-18808-Ljbffr